Make payments and standing orders* for free

Electronic payment is ideal for if you don’t want to carry lots of cash around and then wait in long queues to pay your bills. You’ll need to have Total Access with your Cashplus Deluxe account, meaning we’d have had to have your identity fully verified. Remember to keep your account topped up with enough money to cover the cost of your payments.

We can make up to 20 payments for you each month, so long as they are:

1. Payments you make more than once, where the amount and date is always the same
or
2. Single payments of up to £5,000 – if there’s enough money in your account
and…
3. …no more than a total of £5,000 each month – if there’s enough money in your account

A request to set up a payment must be made at least four business days before the payment is due (for example, if you’d like to make your payment on Thursday 5th of a month, you need to make your request no later than 12pm of Monday 2nd of that month – we’ll confirm the date your payment will be made when you set it up). You can set up payments 24/7, 7 days a week via the Members’ Area.

You can arrange up to 20 payments to be made each month, absolutely free.

We’ll send you a message either by email or via the Members’ Area, depending on the method you chose for us to stay in touch when you registered.

If your payment details are incorrect please amend in the Members’ Area no later than the business day before the money is due to leave your account.

Once money has been deducted from your account, a payment can’t be cancelled.

Please make sure you have enough money in your account at least four business days before the payment is due. This is because three business days before your payment is due we’ll deduct the money to process your payment on time.

If we can’t make a payment as there is not enough money in your account on that day we can’t try again in that month on another day, but we’ll try again on the next scheduled date.

If more than one payment is to be made on the same day and there is not enough money to make all the payments, we’ll try to make the payment with the highest value first. We’ll make as many payments as possible with the money you have available. Please check the Members’ Area to see which payments have been made.

If we make a payment based on incorrect details you provided, you’ll need to resolve the issue with the person who received the payment. This means we will be unable to assist you with retrieving payments created by you to the wrong payee.

We’ll confirm any payment you set up using your preferred way – either by email or a message in the Members’ Area.

It’s absolutely free of charge to make up to 20 payments and standing orders each month using your Cashplus Deluxe account.

The money is taken from your account three business days before the payment due date.

We’ve made it easy to keep track of your payments and transfers – just login to the payments section of the Cashplus Members’ Area and take a look at the ‘Payment summary section’.

Yes, of course, but you should change or cancel the standing order no later than the business day before the money is due to leave your account.

You can cancel payments but you need to cancel no later than the business day before the money is due to leave your account. After this time the payment’s taken and we can’t stop or reclaim the payment for you.

Contact Customer Services and we’ll answer any questions about your Cashplus account that you may have.